Contact Us
Questions about a product, order, delivery, or return? We're here to help make your shopping experience easier.
Customer Support
Our team can help with product information, order status, shipping questions, return requests, refunds, and general website inquiries. To help us understand your request, please provide a clear description of the issue and any relevant order details.
01Email Support
Send your questions to service@vexarqel.com. Email is the best way to provide order details or explain a product concern.
02Phone Support
Call +86 184 6633 4370 for customer service inquiries during our stated business hours.
03Business Hours
Our listed customer service hours are 8:00 AM–10:00 PM Daily. Response times may vary depending on inquiry volume and the complexity of your request.
04Official Website
Visit vexarqel.com to browse our collection, review available product details, and access store policies.
How Can We Help?
Product Questions
Need more information about a fidget toy, squishy toy, material, size, color, texture, or included accessories? Tell us which product you're interested in so we can better understand your question.
Order Status
If you have questions about an existing order, include your order number and the email address used at checkout. We can use these details to help locate the relevant order information.
Shipping & Tracking
If your package is delayed or tracking information has not updated, send us your order number and tracking details, if available. We'll help you understand the next steps.
Returns & Refunds
If you need to return an item, report a damaged product, or ask about a refund, contact us with a description of the issue. Requests are reviewed under our Return & Refund Policy and applicable law.
Contacting Us About an Order
For the most efficient assistance, please include the following information when it is relevant to your inquiry:
- Your order number, if you have already placed an order.
- The email address used when placing the order.
- The product name or a brief description of the item.
- A clear explanation of your question or concern.
- Photos of the product or packaging, if you are reporting visible damage, missing items, or an incorrect product.
Response Times
We aim to review customer inquiries as promptly as reasonably possible. The time required to respond may depend on the number of requests received, the type of issue, and whether additional information is needed.
If your question concerns a delivery, payment, or return, please provide complete details in your first message whenever possible. This can help reduce unnecessary follow-up and make it easier for our team to review your request.
Customer service hours are 8:00 AM–10:00 PM Daily. These are our listed operating hours and do not guarantee an immediate response or resolution for every inquiry.
Product Safety Questions
Decompression and fidget toys may differ in materials, construction, age recommendations, and intended use. Before using a product, review its description and any safety warnings or care instructions supplied with it.
If you have a question about a product's instructions or suitability, contact us before use. Keep toys with small parts away from young children when indicated, and supervise children according to the product's age guidance. Do not use a damaged item if it may present a safety risk.
Our products are not medical devices and are not intended to replace professional medical advice or treatment.
Helpful Store Policies
For questions that can be answered through our store policies, please review the relevant page on our website:
- About Us — learn about Vexarqel™ and our product focus.
- FAQ — find answers to common shopping and product questions.
- Payment & Security — review checkout and payment information.
- Privacy Policy — understand how personal information is handled.
- Shipping Policy — review shipping and delivery information.
- Return & Refund Policy — review return eligibility and refund procedures.
- Terms and Conditions — review the terms related to purchases.
- Terms of Use — review the rules for using our website.
If a link does not work, please use the policy links in the website footer or email our support team for assistance.
Business Inquiries
For general business-related inquiries concerning Vexarqel™, please email service@vexarqel.com with a relevant subject line and a concise explanation of your request.
Please note that this contact channel is primarily intended for customer support and general store inquiries. Include only relevant information and avoid sending unsolicited attachments or sensitive personal data.
Thank you for choosing Vexarqel™. We appreciate the opportunity to assist you and make your shopping experience as clear and convenient as possible.
Email: service@vexarqel.com
Phone: +86 184 6633 4370