1. Information We May Collect

The information we collect depends on how you interact with our website, which services you use, and the choices you make. Information may include the following categories:

You may also provide information voluntarily when you submit a review, ask a question, complete a form, or communicate with our support team.

2. How We Use Your Information

We may use personal information for legitimate business purposes and other purposes permitted by applicable law, including:

• Processing orders, payments, shipping arrangements, returns, and refunds.
• Sending order confirmations, delivery updates, and important service communications.
• Responding to questions and providing customer service.
• Maintaining, operating, troubleshooting, and improving our website and shopping experience.
• Detecting, investigating, and helping prevent fraud, unauthorized activity, and security incidents.
• Maintaining transaction records and meeting applicable tax, accounting, regulatory, or legal obligations.
• Understanding general website usage and product interest to improve our store and product information.
• Sending promotional communications where permitted and, when required, with your consent or opt-in.

We seek to use information in ways that are relevant to the purposes for which it was collected or as otherwise permitted by law.

3. How Information Is Collected

Information may be collected directly from you, automatically through website technologies, or through service providers that help us operate our store.

4. Cookies and Similar Technologies

Our website or its service providers may use cookies and similar technologies to support core website functions, remember certain preferences, help maintain shopping cart functionality, understand website performance, and improve the browsing experience.

Depending on the tools in use and applicable law, these technologies may collect information about your browser, device, session, and interactions with website pages.

You may be able to manage cookies through your browser settings or through privacy choices made available on the website. Disabling certain cookies may affect checkout, shopping cart functionality, or other features.

5. How We Share Information

We do not treat personal information as a product for sale. We may disclose information in limited circumstances when reasonably necessary to operate our business, fulfill your requests, protect our rights, or comply with legal obligations.

Information may also be involved in a business transaction, such as a merger, restructuring, or transfer of business assets, subject to applicable legal protections. We do not authorize service providers to use personal information for purposes that are incompatible with their permitted services and applicable law.

6. Payment Information and Security

When you make a purchase, payment information is handled through the checkout and payment methods made available for the transaction. Depending on the method used, payment data may be collected directly by a payment provider under its own privacy and security practices.

We take reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure.

No website, electronic transmission, or storage method can be guaranteed to be completely secure. We therefore encourage you to use trusted devices and networks, protect your email account, and avoid sending sensitive payment credentials through ordinary email.

7. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including processing transactions, providing customer support, maintaining appropriate business records, resolving disputes, enforcing agreements, and meeting legal obligations.

Retention periods vary depending on the type of information, the reason it was collected, applicable legal requirements, and whether information is needed to establish or defend a legal claim.

When information is no longer reasonably required, we will take appropriate steps to delete it, anonymize it, or otherwise handle it in accordance with applicable law and our operational requirements.

8. Your Privacy Rights and Choices

Depending on where you live and the laws that apply, you may have rights concerning your personal information. These rights may include:

• Requesting access to personal information we hold about you.
• Requesting correction of inaccurate or incomplete information.
• Requesting deletion of certain personal information, subject to applicable exceptions.
• Requesting a copy of certain information in a portable format where required by law.
• Objecting to or requesting restrictions on certain processing activities where such rights apply.
• Withdrawing consent for processing that relies on consent, without affecting the lawfulness of processing before withdrawal.
• Opting out of promotional emails by using the unsubscribe instructions included in those messages.
• Exercising any applicable rights concerning targeted advertising, data sharing, or other regulated processing.

To submit a privacy request, email service@vexarqel.com with the subject line “Privacy Request.” We may need to verify your request before taking action. We will respond in accordance with applicable legal requirements.

We will not unlawfully discriminate against you for exercising privacy rights available to you.

9. Marketing Communications

If we send promotional emails, we will do so in accordance with applicable law and any required consent or opt-in requirements. You can use the unsubscribe link in a promotional email to stop receiving future marketing messages.

Even if you opt out of promotional communications, we may still send necessary non-promotional messages relating to an order, transaction, customer service request, security issue, or legal obligation.

We do not promise to send marketing messages, and promotional features may vary depending on the services available and your preferences.

10. Third-Party Websites and Services

Our website may contain links to third-party websites, payment services, social media platforms, or other external services. These third parties may collect and process information under their own privacy policies and terms.

We do not control the privacy practices of independent third parties. Before providing information through an external service, review its privacy notice and consider whether you are comfortable with its practices.

11. Children's Privacy

Our website is intended for general shopping and is not designed to knowingly collect personal information directly from children in circumstances where parental consent is legally required.

Some toys may be intended for children, but a product's intended audience does not mean that children should submit personal information or place orders without appropriate adult involvement. Parents and guardians should review product age guidance and supervise children's online activities as appropriate.

If you believe a child has provided personal information to us in a way that violates applicable law, please contact us so we can review the matter and take appropriate action.

12. International Data Transfers

Vexarqel™ is operated by a company based in China, and our service providers may operate in other locations. As a result, information may be processed or transferred across national borders when necessary to operate the store, process payments, deliver orders, or provide customer support.

Where applicable law requires safeguards for international transfers, we will take steps required by that law. Protections for personal information may differ depending on the country in which information is processed.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, business practices, service providers, or legal obligations. When we make changes, we will post the revised policy on this page and update the date below when appropriate.

We encourage you to review this page periodically so you can stay informed about our privacy practices. If a change requires separate notice or consent under applicable law, we will follow those requirements.

Last Updated: October 19, 2026

14. Contact Us About Privacy

If you have questions about this Privacy Policy, how your information is handled, or a privacy request, contact us using the details below.

Email: service@vexarqel.com

Phone: +86 184 6633 4370

Please include enough information for us to understand your request, but do not send passwords, full payment-card details, or other unnecessary sensitive information.