1. About Vexarqel™

This website is operated under the Vexarqel™ brand by Guangzhou Rantao Trading Co., Ltd. In these terms, “Vexarqel™,” “we,” “us,” and “our” refer to the brand and the company operating the store. “You” and “your” refer to a visitor, customer, or other person using the website.

Our store offers decompression toys, fidget toys, sensory-inspired items, and related products. Product selection, availability, and website features may change over time.

2. Eligibility and Account Responsibility

You must be legally capable of entering into a binding agreement under the laws applicable to you to place an order independently. If you are under the age required to make purchases in your jurisdiction, you must use the website with the involvement and permission of a parent or legal guardian where required by law.

If the website offers account registration, you are responsible for providing accurate information, maintaining the confidentiality of your login details, and notifying us if you believe your account has been accessed without authorization.

You are responsible for activities carried out through your account to the extent permitted by applicable law. We may take reasonable steps to protect accounts and investigate suspected misuse.

3. Website Use and Acceptable Conduct

You agree to use our website lawfully and in a way that does not interfere with the rights of others or the operation and security of the store.

You must not:

• Use the website for fraudulent, deceptive, unlawful, or harmful purposes.
• Attempt to gain unauthorized access to accounts, systems, servers, or restricted website areas.
• Introduce malicious code, viruses, or other harmful technologies.
• Interfere with website functionality, overload systems, or attempt to bypass security measures.
• Copy, scrape, harvest, or reuse website content in a manner that violates applicable law or our rights.
• Submit information that is knowingly false, misleading, abusive, or infringing.
• Use our website or content to impersonate another person or misrepresent your affiliation with a business.

We may take reasonable action in response to suspected misuse, subject to applicable law and any rights you may have.

4. Product Information and Availability

We make reasonable efforts to present product descriptions, images, colors, dimensions, materials, and other details as accurately as possible. However, screen settings, lighting, photography, manufacturing variations, and display technology may cause some visual differences between online images and the physical product.

Product descriptions and images are provided to help you make an informed decision. Please review the specific listing for the product's features, intended use, included components, care instructions, and any age or safety guidance provided.

We do not guarantee that every product will remain available at all times. We may update, discontinue, limit, or correct product listings when necessary. Such changes do not remove rights that apply to an order already accepted or under applicable law.

5. Product Use and Safety

Products should be used according to the instructions, warnings, age guidance, and intended purpose provided with the item or its product listing.

• Inspect products before use and discontinue use if an item becomes damaged or unsafe.
• Keep small parts away from young children and anyone who may be at risk of choking.
• Supervise children when required by the product's age guidance or safety instructions.
• Do not swallow products or components unless the product is expressly designed and labeled for that use.
• Do not modify products in a way that could create a safety risk.

Products marketed for sensory engagement or everyday relaxation are not a substitute for professional medical advice, diagnosis, or treatment. We do not guarantee a particular therapeutic or medical outcome unless a claim is expressly supported and lawfully made.

6. Prices, Currency, and Taxes

Prices and currencies are shown on the relevant product pages or during checkout. Prices, promotions, and product availability may change before an order is accepted. The price and order total presented for your transaction at checkout should be reviewed before you submit payment.

Where applicable, taxes, shipping charges, duties, and other fees may be shown separately or included in the displayed total, depending on the destination and checkout configuration. Import duties and local charges may be assessed by authorities or third parties and may be payable by the recipient unless otherwise stated.

If a listing contains an obvious pricing or description error, we may need to review the order and contact you before proceeding, subject to applicable law. We will not use this provision to remove a mandatory consumer right.

7. Orders and Order Acceptance

When you submit an order, you are making a request to purchase the selected products under the terms presented at checkout. An order confirmation email may acknowledge receipt of your request but does not necessarily mean that the order has been finally accepted or dispatched.

We may need to verify payment, confirm product availability, correct an error, or review information before processing an order. If we cannot fulfill an order, we will take appropriate steps to notify you and, where payment has been collected for an unfulfilled order, arrange any required refund.

Please review your product selection, quantities, contact details, shipping address, and order total before completing checkout.

8. Payment and Transaction Security

You agree to provide accurate billing and payment information and to use a payment method you are authorized to use. Available payment options are displayed during checkout and may vary according to location, device, currency, or payment provider.

Payment transactions may be processed by third-party payment service providers under their own terms, privacy notices, and security procedures. We do not promise that every payment method will be available for every transaction.

If a payment is declined, held for review, or requires additional verification, the order may be delayed or may not be processed until the issue is resolved. For additional information, please review our Payment & Security page.

9. Shipping and Delivery

Shipping options, applicable fees, and available delivery estimates are presented during checkout or in the relevant shipping information. Processing time and carrier transit time are separate, and estimated delivery dates are not guaranteed unless expressly stated for a particular service.

Delivery may be affected by weather, customs inspections, public holidays, carrier disruptions, incomplete addresses, or other circumstances outside our reasonable control.

Please ensure that your shipping details are accurate. If you need to request an address change or cancellation, contact us as soon as possible. Changes may not be possible once an order has been processed or dispatched.

For more details, review our Shipping Policy. Nothing in these terms excludes delivery-related rights that cannot legally be limited.

10. Returns, Refunds, and Cancellations

Return requests, refunds, replacements, and cancellations are handled under the applicable Return & Refund Policy and any mandatory legal requirements that apply to your transaction.

Please contact customer service before returning an item so we can provide the appropriate instructions. Return eligibility, item condition, shipping costs, and refund timing may depend on the reason for the request and the terms disclosed at purchase.

Nothing in these terms is intended to exclude or restrict a statutory cancellation, refund, repair, replacement, or other consumer right that cannot legally be excluded or restricted.

11. Promotions, Discounts, and Offers

Promotional offers, discount codes, and special pricing may be subject to additional conditions, including eligibility requirements, minimum purchase amounts, expiration dates, product exclusions, or limits on use.

Unless the offer states otherwise, promotional codes may not be combined with other offers and may not be exchanged for cash. We may correct a promotional error or discontinue an offer where permitted by law, while honoring any obligations that have already arisen under applicable law.

Please review the specific offer terms before completing checkout.

12. Intellectual Property

Unless otherwise stated, website content—including text, product descriptions, graphics, page layouts, photographs, design elements, and the Vexarqel™ brand presentation—is owned by us or used under applicable permission or license.

You may access and use website content for personal, non-commercial shopping purposes. You must not reproduce, distribute, publicly display, modify, commercially exploit, or create derivative works from protected content without appropriate authorization, except where applicable law permits such use.

Nothing in these terms transfers ownership of our intellectual property to you. Third-party names and marks remain the property of their respective owners.

13. Third-Party Services and Links

Our website may link to or integrate third-party services, including payment providers, shipping tools, social platforms, or other external websites. These services may be governed by their own terms and privacy policies.

We do not control all third-party content, availability, security, or business practices. A link or integration does not necessarily mean that we endorse every statement or service provided by the third party.

Please review the relevant third-party terms before using an external service or providing information to it.

14. Privacy and Personal Information

Information collected through the store is handled in accordance with our Privacy Policy and applicable data protection laws. By using the website, you acknowledge that relevant information may be processed for purposes such as fulfilling orders, providing customer support, maintaining website security, and meeting legal obligations.

Our Privacy Policy explains the categories of information that may be collected, how information may be used or shared, and the choices or rights that may be available to you.

For privacy questions, please contact service@vexarqel.com.

15. Website Availability and Changes

We aim to keep our website available and functioning properly, but uninterrupted or error-free access cannot be guaranteed. Maintenance, updates, technical failures, security measures, and circumstances beyond our control may temporarily affect availability.

We may modify website content, features, products, or services from time to time. Changes to these terms will be posted on this page with an updated date when appropriate. Any change will apply as permitted by law, and it will not retroactively remove rights that have already accrued where such removal is prohibited.

16. Disclaimer of Warranties

To the extent permitted by applicable law, the website and general website content are provided on an “as available” basis. We do not guarantee uninterrupted access, complete accuracy of every third-party data point, or that every technical issue can be prevented.

Product-specific descriptions, warranties, and consumer rights remain subject to the information provided for the item, any applicable express warranty, and mandatory legal requirements. Nothing in this section excludes a warranty or guarantee that cannot lawfully be excluded.

17. Limitation of Liability

To the extent permitted by applicable law, we are not responsible for losses arising solely from circumstances beyond our reasonable control, unauthorized use of your account resulting from your failure to protect your credentials, or your use of products contrary to their supplied instructions and safety guidance.

Where liability may legally be limited, any limitation will apply only to the extent permitted by the law governing the relevant transaction. We do not exclude or limit liability for fraud, intentional misconduct, death or personal injury caused by negligence where such exclusion is unlawful, defective products where liability cannot be excluded, or any other liability that applicable law prohibits us from limiting.

Nothing in these terms removes rights or remedies that cannot legally be waived.

18. Indemnification

To the extent permitted by applicable law, you may be responsible for losses or reasonable costs directly arising from your unlawful misuse of the website, infringement of another person's rights, or material breach of these terms.

This provision does not apply to the extent that a loss was caused by our own unlawful conduct, and it does not create obligations that cannot lawfully be imposed on you.

19. Suspension or Termination

We may restrict or suspend access to website features where reasonably necessary to protect security, investigate suspected fraud, comply with law, or address a material violation of these terms.

Where appropriate and legally required, we will provide notice or an opportunity to resolve the issue. Any action will be subject to applicable law and will not unlawfully interfere with rights relating to an existing order.

20. Governing Law and Disputes

These terms are subject to the laws applicable to the relevant transaction, without excluding mandatory consumer protection rules that apply in your place of residence where required by law.

If a question or dispute arises, we encourage you to contact our customer service team first so we can try to resolve it constructively. If the matter cannot be resolved informally, the parties may use the dispute resolution procedures and courts available under applicable law.

Nothing in this section requires you to waive a mandatory legal right or submit a dispute to a forum that applicable law does not permit.

21. Severability and No Waiver

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law. The invalid provision will be interpreted or limited only as necessary to comply with applicable law where legally possible.

If we do not immediately enforce a provision, that does not automatically mean we have waived our right to enforce it later.

22. Entire Agreement and Language

These terms, together with the applicable product information, checkout details, and policies referenced on our website, describe the terms governing your use of the store and purchase of products, subject to mandatory legal rights.

If a translated version is provided, it is intended to help customers understand the terms. Any conflict between language versions will be handled in accordance with applicable law and any legally valid language-priority statement presented at the time of purchase.

23. Contact Information

If you have questions about these Terms and Conditions, an order, or our store policies, please contact us:

Email: service@vexarqel.com

Phone: +86 184 6633 4370

Customer Service Hours: 8:00 AM–10:00 PM Daily

Website: https://vexarqel.com